Course curriculum

  • 1

    Welcome to SupperClub Reservations Team

    • How to use this course

    • Reservation Tasks

    • How to Navigate Supperclub Website
  • 2

    Head of CS Role and Responsibilities

    • Role and Responsibilities

    • 3 Branches of CS Department
  • 3

    Monitoring Sheets

    • Members Satisfaction

    • New Member Calling

    • Expiring Members

    • Low Hanging Fruit

    • Reservation Mastersheet
  • 4

    Booking Calendar

    • Booking Calendar Overview

    • Checking Booking Calendar (daily task)

    • Surprise Audit Calls- (daily task)

    • How to know if the booking email did not trigger

    • Booking Email did not trigger

    • Suprise Audit - Actual Call Recordings
  • 5

    Reservations Email

    • Reservations Email Overview

    • Rescheduling Bookings

    • Offer changes

    • How to Handle Failed Bookings

    • Fully Booked Notice

    • Temporary Changes in the offer

    • How to adjust offer timing

    • How to block offer dates

    • Request for Refund

    • Extending the validity of Booking Credit

    • Sending Booking Credit

    • Rejected Bookings

    • How To Identify and Handle Quint Bookings

    • Extending Membership Validity

    • Kitchen 6 Booking Process
  • 6

    Booking Kidzapp Request

    • Kidzapp Booking Requests Overview

    • Inputting Kidzapp Booking Requests
  • 7

    SupperClub Vocabulary (for Email, Phone calls & Whatsapp Conversations)

    • Do's & Don'ts for Calling or Whatsapp

    • Toxic vs Power Words
  • 8

    Live Calls (Scripts & How to...)

    • Failed Booking -Call to Member

    • Pending Booking (call to Venue)

    • Booking for only 1 Person (call to member and then email to hotel to clarify)

    • Discount Not Honored

    • Surprise Audits, Manual Confirmation Emails (Booking untriggered) and more
  • 9

    Tools

    • Brochure

    • How to Book an offer
  • 10

    Diamond Plus & Platinum Members

    • Tracking New DIAMOND PLUS & PLATINUM Memberships

    • Coordinating Pre-Paid & Complimentary Experiences
  • 11

    Little things you need to know

    • Member entered wrong email in the system-how to correct it

    • Re-routing Emails

    • Special booking process
  • 12

    Test Your Learning

    • Reservations Quiz

    • Before you get started