Course curriculum

  • 1

    Welcome To SupperClub

    • Hello from one of the SupperClub Co-Founders

    • How to use this course

    • Navigating Website

    • Website Filters
  • 2

    Inbound Whatsapp

    • Purpose of WhatsApp on SupperClub

    • WhatsApp Handling Checklist

    • Basic Rules in Whatsapp

    • WhatsApp Tasks

    • Quick Response Template

    • Proper Endorsement & Daily Checks
  • 3

    HOW TO Scenarios

    • Monitoring daily bookings

    • Surprise Audit

    • Booking from the Backend

    • Sending Bookings Manually

    • Booking Rescheduling

    • Kidzapp Booking
  • 4

    Monitoring Sheets

    • Sheets to Monitor & Update

    • Purpose of Each Sheet

    • How to Monitor & Update Each Sheet
  • 5

    What Ifs

    • booking is not accepted within 2 hours

    • booking is rejected due to fully booked

    • Booking is rejected due to offer issue

    • Booking email did not trigger

    • Venue is not responding to email follow ups

    • Venue is not responding even in Whatsapp

    • Booking is for few months from now

    • Member wants to cancel the booking

    • Member wants to reschedule the booking

    • Venue is requesting offer changes

    • Complaining about the booking experience
  • 6

    Stuff you need to know

    • Do's & Don'ts

    • Goals

    • Whatsapp Quick Responses

    • Toxic vs Power Words

    • Creative ways to get a response

    • Sample of Good and Bad Conversation

    • ALWAYS do these 3 things when sending a video or image via whatsapp

    • Approved Phrases
  • 7

    Test your Learnings

    • Baseline Quiz