Course curriculum

  • 1

    Welcome to SupperClub Reservations Team

    • How to use this course

    • Reservation Tasks

    • Purpose of Reservation Email

    • Tasks when you're assigned to handle reservations

    • Checklist before handling Reservation Email

    • Basic Rules When Handling Reservation Emails

    • Re-Routing Templates

    • How to monitor daily bookings from the backend

    • How to Conduct a Surprise Audit

    • How to book from the backend

    • How to send bookings manually

    • How to Reschedule a Booking

    • How to book kidzapp booking

    • What to do when the booking is not accepted within 2 hours

    • What to do when the booking is rejected due to fully booked

    • The booking is rejected due to offer issue

    • The booking email did not trigger

    • The venue is not responding to email follow ups

    • The venue is not responding even in Whatsapp

    • The booking is for few months from now

    • The guest wants to cancel the booking

    • The guest wants to reschedule the booking

    • The venue wants to do changes in the offer

    • Complaining about the booking experience

    • Proper Endorsement

    • Navigating the Website

    • Website Filters

    • How to navigate the website

    • How to Use Filters on the SupperClub Website
  • 2

    SupperClub Basics

    • How it Works

    • Why Members Love SupperClub
  • 3

    Monitoring Sheets

    • Different Reservations sheets and its purpose.

    • Reservations responsibility: Sheets to Monitor & Update

    • How to Monitor & Update Each Sheet
  • 4

    How to Do Tasks

    • Monitoring Daily Bookings from the backend

    • Surprise Audit

    • Backend Booking

    • Manual Bookings

    • Booking Rescheduling

    • Kidzapp Booking
  • 5

    Frequent Scenarios

    • Booking not accepted within 2 hours

    • Rejected Booking

    • Untriggered Booking Email

    • Unresponsive Venue

    • Super Advance Bookings

    • Booking Cancellation Request

    • Offer Revision Request

    • Members Complaint
  • 6

    SupperClub Vocabulary (for Email, Phone calls & Whatsapp Conversations)

    • Do's & Don'ts for Calling or Whatsapp

    • Toxic vs Power Words
  • 7

    Live Calls (Scripts & How to...)

    • Failed Booking -Call to Member

    • Pending Booking (call to Venue)

    • Booking for only 1 Person (call to member and then email to hotel to clarify)

    • Discount Not Honored

    • Surprise Audits, Manual Confirmation Emails (Booking untriggered) and more
  • 8

    Test Your Learning

    • Reservations Quiz