Course curriculum

  • 1

    Welcome to SupperClub Reservations Team

    • How to use this course

    • Reservation Tasks

    • Commission

    • Purpose of Reservation Email

    • Reservation Log In Details

    • Checklist before handling Reservation Email

    • Basic Rules When Handling Reservation Emails

    • Re-Routing Templates

    • Proper Endorsement

    • Navigating the Website

    • Website Filters
  • 2

    SupperClub Basics

    • How it Works

    • Why Members Love SupperClub
  • 3

    Monitoring Sheets

    • Purpose of Each Sheet

    • Sheets to Monitor & Update

    • How to Monitor & Update Each Sheet
  • 4

    How to Do Tasks

    • Monitoring Daily Bookings from the backend

    • Surprise Audit

    • Backend Booking

    • Manual Bookings

    • Booking Rescheduling

    • Kidzapp Booking
  • 5

    Frequent Scenarios

    • Booking not accepted within 2 hours

    • Rejected Booking

    • Untriggered Booking Email

    • Unresponsive Venue

    • Super Advance Bookings

    • Booking Cancellation Request

    • Offer Revision Request

    • Members Complaint
  • 6

    SupperClub Vocabulary (for Email, Phone calls & Whatsapp Conversations)

    • Do's & Don'ts for Calling or Whatsapp

    • Toxic vs Power Words
  • 7

    Live Calls (Scripts & How to...)

    • Failed Booking -Call to Member

    • Pending Booking (call to Venue)

    • Booking for only 1 Person (call to member and then email to hotel to clarify)

    • Discount Not Honored

    • Surprise Audits, Manual Confirmation Emails (Booking untriggered) and more
  • 8

    Test Your Learning

    • Reservations Quiz